FAQ

Shipping Policy

Shipping

HAN is a platform. As such, product fulfillment, even for the same order, may originate from multiple different locations and may cause different items from an order to arrive at different times. HAN policy dictates that all Selected Sellers will ship their portion of an order within three (3) business days. At the time of shipment, the Selected Seller will provide the Buyer with all tracking information. If the Buyer does not have complete contact Information for the Selected Seller or manufacturer, the Buyer may contact HAN customer support at 1-502-653-9589 or e-mail us at contact@healthcareassetnetwork.com, and HAN will provide such Information.

Shipping Cost Schedule for Continental United States

Order Value Shipping Cost
$0 - $99 $10
$100 - $999 $25
$1000+ Free (On Supplies Only)
International / AK & HI Determined after purchase

Return Policy

Returns

HAN is a platform. All returns, replacements, technical services and support shall be in accordance with the Selected Seller's standard commercial terms and conditions or as specifically stated by a Buyer within Specifications and must be handled directly by the Selected Seller or manufacturer, if applicable, and independently from HAN. HAN may assist the Buyer in working with the Selected Seller to help the Buyer receive optimal customer service from the Selected Seller but shall not be responsible for issuing proper return authorizations on behalf of the Selected Seller. If the Buyer does not have complete contact Information for the Selected Seller or manufacturer, the Buyer may contact HAN customer support at 1-502-653-9589 or e-mail us at contact@healthcareassetnetwork.com, and HAN will provide such Information.


Incomplete Epayment Transactions, Refunds and Returns

Upon HAN's receipt of the Total Deposit Amount, or any portion thereof, HAN Fee will become the sole property of HAN. Return or refund of HAN Fees will occur only if the Epayment Transaction is cancelled prior to the Selected Seller's shipment of Commercial Items. THE PAYOR AGREES THAT IT WILL NOT, UNDER ANY CIRCUMSTANCES, INITIATE A RETURN AFTER DELIVERY ACCEPTANCE. The Payor's initiation of a Return after Delivery Acceptance will constitute a breach of these Terms of Use.


Epayment Disputes

The Payor and Payee agree to immediately notify HAN via Delivery Rejection or in other writing of any Epayment Dispute prior to the end of the Inspection Period. Upon HAN's actual receipt of such notice, HAN reserves the right to immediately hold any and all funds until the Epayment Dispute is resolved as provided herein. In the event that HAN exercises its right to hold the funds under this section, the Payor and Payee agree that HAN shall not be or become liable for damages, losses, costs, expenses, or interest to either Payor or Payee or to any other person for its failure to comply with conflicting or adverse demands.

Any Epayment Dispute shall be settled as follows: A) First, by participation of the parties in good faith negotiation, which will include representatives from each party authorized by such party to settle the controversy or claim. B) If the parties are unable to negotiate a mutually agreeable, binding resolution within fourteen (14) days of initiation of the Epayment Dispute, the parties agree to submit their dispute to HAN in writing not later than the fourteenth (14th) day after initiation of the Epayment Dispute. HAN may, at its sole discretion, elect to review any evidence, including, but not limited to, evidence in its possession or evidence that has been submitted by the Payor or Payee, and to reach a binding, final determination. HAN shall send written notification to both Payor and Payee indicating: i) whether HAN has elected to review the dispute, and ii) if so, its final decision on the merits of the Epayment Dispute. The Payor and Payee agree that HAN's determination shall be final, binding and conclusive and that its content and subject shall not be subject to appeal or collateral attack through any legal or other process. The Payor and Payee further agree that HAN shall bear no liability for any damages, losses, costs, expenses, or interests to either Payor or Payee or to any other person for the content of HAN's determination, including for HAN's determination to decline to reach a final decision on the merits of the Epayment Dispute. C) If the parties are unable to reach a negotiated, mutually agreeable, binding resolution, and HAN has declined to reach a final decision on the merits of the Epayment Dispute, the parties agree to settle the Epayment Dispute through binding arbitration. The arbitration shall be held before one (1) arbitrator and will be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Payor and Payee hereby agree that any arbitration arising from the Epayment Dispute shall be conducted in accordance with the expedited procedures set forth in the JAMS Comprehensive Arbitration Rules and Procedures, including rules 16.1 and 16.2. The Payor and Payee agree that any party, or non-party witness, may participate telephonically in any arbitration hearing. Judgment on the arbitration award may be entered in any court having jurisdiction. This provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. Any such controversy, conflict or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The Payor or Payee must provide to HAN evidence of intent to file a binding arbitration petition not later than fourteen (14) days after the Payor and Payee receive notice of HAN's determination, or the Epayment Dispute will terminate. Upon termination of the Epayment Dispute, subject to the Payor returning the Commercial Item goods to the Payee and HAN receiving confirmation by Delivery Confirmation, or HAN otherwise receiving written approval from the Payee, HAN may release the Payment Amount to the Payor. The Payor and Payee further agree that, in the event that HAN does not receive Delivery Confirmation or other notice of approval in writing from the Payee within seven (7) days after termination of the Epayment Dispute, HAN may release the Payment Amount to the Payee.


Privacy Policy

Privacy Policy

If you have questions or concerns regarding this statement, you should first contact HAN Client Services by email at contact@healthcareassetnetwork.com. All capitalized terms are specifically defined terms set forth in HAN's Terms of Use.


At HAN, your privacy as an individual or entity is highly regarded and important to us. We take our commitment to our customers very seriously. Accordingly, we will not sell any personally identifiable Information you supply us. You can review the full policy below for more details.


Collection of Information

When you register, we ask for your name, email address, and profile Information. We may also request additional Information for optional online surveys and identification verification. In the course of using the Web Site, we log certain other Information, including your IP address, what browser you are using, the URL you just came from, and your activity on, and use of the Web Site. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the site, we may store such Information.


Use of Information

We use Information to provide Services, improve our marketing and promotional efforts, review Web Site usage, generate aggregate usage reports, and improve Web Site content, layout and Services. We may use the Information we collect to occasionally notify you about new offerings from HAN and special offers we think you might find useful. If you would rather not receive such notices, please let us know by contacting us at contact@healthcareassetnetwork.com. We may also use your IP address to help diagnose problems with our server and to administer our Web Site and, as necessary, your email address, mailing address, telephone or facsimile number, to contact you.

Do you have a question or comment about this privacy statement or the practices of this site? We welcome your feedback at contact@healthcareassetnetwork.com.